Interpersonal Skills
Hassan Barmaki; Azam Ghasemi; Mohammad Rafati
Volume 8, Issue 2 , September 2022, , Pages 243-264
Abstract
In this article, with the aim of influencing the leadership of the superior employee, the service of the employees was mediated by the organizational commitment and loyalty of the employees among the branches of Sepah Bank in Mashhad. The present research is an applied research in terms of purpose and ...
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In this article, with the aim of influencing the leadership of the superior employee, the service of the employees was mediated by the organizational commitment and loyalty of the employees among the branches of Sepah Bank in Mashhad. The present research is an applied research in terms of purpose and descriptive-correlational research in terms of data collection and implementation. The data collection tool in this research is a questionnaire. The statistical population includes the managers of Sepah Bank Mashhad branches with 147 and a sample size of 108 people, which was determined by simple random sampling method. Data analysis was performed using Amos software and structural equation method. Also, t-test was used to analyze the data related to each of the research hypotheses. The results showed that the service leadership has an effect on the staff leaving the Sepah Bank branches in Mashhad and the employees' loyalty mediates the effect of the superior service leadership of the employees serving in the Sepah Bank branches. The commitment of the organization is mediated by the leadership of the superior service provider of the employees in the branches of Sepah Bank in Mashhad.